Customer Service - Email Tickets - Hesk

A surprisingly simple, user-friendly and help desk software with an integrated knowledge base.

Better Customer Support - Thousands use HESK help desk software daily to track, organize and resolve customer issues.

Less Support Work - 86% of users say the integrated knowledgebase decreased the number of their support requests.

Faster Response Time - Keep customers happy and your team on top of things with the right data at the right time.

Cloud help desk available - Get your help desk up and running in minutes with the hassle-free HESK cloud service.

Customer Interface

Mods for HESK provides an all-new, responsive user interface, allowing your helpdesk to look and feel amazing, regardless of what device your users are on.

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Calendar

The all-new calendar module allows event and ticket due date management, right inside HESK. Set up event reminders and be emailed when an event is coming up, or if your important ticket is suddenly overdue.

Improved Attachments

Mods for HESK has drastically improved the quality and usability of attachments, including:

  • Drag and drop attachment uploader
  • Attachments inserted directly into e-mail, instead of having users click on links to download attachments
  • Improved in-ticket attachment viewer, including inline image previews and download counts

Rich Text Emails / Tickets

Bored of plaintext emails that just don't get the point across as well as you wanted? Now use rich text, including images, lists, bold, and other formatting options. If it can be done with HTML, it can be done in Mods for HESK.

REST API

Easily have your third party applications communicate with HESK. Want to create a ticket via a custom website form, or from your build server? Just call the easy-to-use REST API.

Staff Interface

A simple but powerful interface for your help desk staff to:

  • organize and prioritize tickets,
  • view and respond to assigned tickets,
  • customize settings and options,
  • run reports and more.
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Contact us to find out how we can help you get Hesk for your website today!

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